FAQ

Delivery

We ship internationally to selected countries. Delivery times vary depending on destination and customs clearance. Orders are carefully packed, and tracking details are provided so you can follow your package’s journey

Cancellations, Returns and Refunds

We want you to be completely satisfied with your purchase. If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Once your return is approved, we will process a refund to your original payment method. Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item is defective or incorrect.

Consumer Data Privacy Policy

We respect your privacy and are committed to protecting your personal information. Any data collected—such as your name, contact details, or payment information—is used solely to process orders, improve our services, and communicate with you when necessary. We do not sell or share your information with third parties, except when required by law or to complete your purchase (e.g., with delivery providers). All data is stored securely, and you have the right to access, update, or request deletion of your personal information at any time.

Security Capabilities and Policy For Transmission of Payment Card Data

Shopify is certified as a Level 1 PCI DSS compliant service provider, the highest standard for handling credit card data. For the transmission of payment card data, it uses a multi-layered approach that includes encryption, tokenization, and built-in fraud analysis. This built-in security framework applies to all online stores powered by Shopify.

How to Contact Us

Email: projektstreetwear@gmail.com